RETURNS & REFUNDS

We want you to be happy with your VENI order. If something isn't right, you can return eligible items in accordance with the policy below.

RETURNS

You have 14 days from receiving your order to tell us that you wish to return it. Once you have notified us, you then have a further 14 days to send the item back.

Returned items should be unworn, unwashed and in their original condition with all tags attached. You may inspect and try on an item as you would in a shop, but we may reduce a refund where an item has been handled beyond what is reasonably necessary and its value has been reduced.

To start a return, please contact VENI before sending your item back. Return instructions will then be provided.

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

REFUNDS

Once your return has been received and inspected, your refund will be issued to your original payment method.

Where you cancel your entire order within your statutory cancellation rights, any standard outbound delivery charge you paid will also be refunded. Additional costs for an upgraded or express delivery service are not refundable beyond the cost of our standard delivery option.

Please allow several working days after a refund has been processed for it to appear in your account, depending on your payment provider.

FAULTY OR INCORRECT ITEMS

If your order arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible. We will arrange an appropriate replacement, refund or other remedy and cover reasonable return costs where applicable.

EXCLUSIONS

Certain items may not be eligible for change-of-mind returns where an exemption under consumer law applies, including personalised or made-to-order goods. This does not affect your rights if an item is faulty or not as described.

Nothing in this policy affects your statutory rights.