PRIVACY POLICY
VENI respects your privacy and is committed to handling your personal information responsibly.
INFORMATION WE COLLECT
When you place an order, contact us or interact with our store, we may receive information such as your name, email address, phone number, billing and delivery address, order details and other information necessary to provide our services.
Payment information is processed securely by our payment providers. VENI does not directly store your full card details.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery and provide order updates
- Respond to questions and customer service requests
- Process returns and refunds
- Prevent fraud and protect our store
- Meet our legal, tax and accounting obligations
- Improve the operation of our store
We will only send marketing communications where we have an appropriate legal basis to do so. You can unsubscribe from marketing communications at any time.
SHARING YOUR INFORMATION
We only share personal information where necessary to operate our business. This may include trusted service providers involved in areas such as website hosting, payment processing, delivery, analytics and other services required to fulfil your order.
These may include Big Cartel, Stripe and relevant delivery providers.
We do not sell your personal information.
DATA RETENTION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and tax requirements.
YOUR RIGHTS
Depending on applicable data protection law, you may have rights relating to your personal information, including requesting access to it, asking for inaccurate information to be corrected, requesting deletion in certain circumstances, restricting or objecting to certain processing, and requesting a copy of certain information.
You may also have the right to complain to the UK Information Commissioner's Office if you have concerns about how your personal information is handled.
CONTACT
If you have a question about your personal information or wish to exercise your data protection rights, please contact VENI using the contact details provided on our store.
We may update this privacy policy from time to time to reflect changes to our business, services or legal requirements.